Technical Support

We pride ourselves on offering industry leading levels of technical support for our entire product range

At Hiden Isochema, we pride ourselves on offering industry-leading levels of technical support for our entire product range.

We understand that, when deciding to purchase a new instrument, a key consideration is the quality of the technical support you will receive in the future. That is why at Hiden Isochema we give you the peace of mind that we are committed to supporting our instruments for their lifetime, regardless of the age of the instrument. Our customers have many instruments over 20 years old still operating reliably, producing high quality results on a daily basis.

Our team of highly qualified and experienced engineers are available for any specific inquiry and this support is provided without charge for the lifetime of the instrument. For remote support we guarantee a response within 24 hours on normal UK working days.

Hiden have always offered exceptional after-sales care. Whenever we have had any technical issues, the Hiden team are always quickly reachable via phone or email, and technical issues can often be swiftly resolved over the phone with instruction from a Hiden engineer. It is also clear when you contact Hiden that you are speaking directly with trained engineers and product managers who know the equipment intimately and can provide detailed explanations of even the most technical aspects of the measurements.

Source: Dr V Ting & Dr T Mays, University of Bath, UK

I just wanted to send an email thanking you for all the help, advice and suggestions regarding our IGA…

…Again many thanks to you and your colleagues for the excellent after-sales support over the years. It makes such a difference to users to know that they can have confidence in a supplier well beyond just the initial sale.

Source: Professor Len Barbour, Stellenbosch University, South Africa

Just a short note to congratulate Hiden Isochema for the fast and precise answers to our technical queries. We and our users really appreciate the high quality of your support.

Source: Dr Paolo Imperia, ANSTO (Australian Nuclear Science and Technology Organisation), Bragg Institute, Australia
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